Refund policy

Return & Refund Policy

Last updated: 17 July 2026

Auda Studio is a brand owned and operated by Sohum Brands, a registered partnership firm. If you are not entirely satisfied with your purchase, we are here to help. This policy applies to all orders placed on audastudio.com.

1. Cancellation before dispatch

You may cancel your order free of charge at any time before it has been dispatched. Email contact@sohumbrands.com with your order number and we will cancel it and refund the full amount you paid, including any shipping charges. No deduction is made for cancellations before dispatch.

2. Return window

You have 7 calendar days from the date you receive your item to request a return. Requests made after this 7-day window are not eligible for a refund or exchange.

3. Eligibility criteria

  • Condition: The item must be unworn, unwashed, and in the same condition in which you received it.
  • Security seal: The plastic security seal attached to the garment must remain intact. If the seal is cut, broken, or tampered with, the return will not be accepted.
  • Packaging & tags: The item must be returned in its original packaging with all brand tags attached.

These conditions do not apply where an item arrived defective, damaged, or was the wrong product — see section 5.

4. How to initiate a return

  • Contact us:  Whatsapp Number +918799757951 or  Email contact@sohumbrands.com within the 7-day window with your order number.
  • Prepare: Pack the item securely in its original packaging with all tags and the uncut security seal.
  • Pickup: We will arrange a reverse pickup from your registered delivery address.
  • Inspection: Once the item reaches our warehouse, our quality assurance team will inspect it within 2-3 business days and we will email you the outcome.

5. Damaged, defective, or wrong items

Please inspect your order on arrival. If the item is defective, damaged, or you received the wrong product, contact us at

  • Contact us:  Whatsapp Number +918799757951 or Email contact@sohumbrands.com within the 7-day window with your order number and reason for return.

contact@sohumbrands.com within 48 hours of delivery, ideally with photographs.

In these cases we will arrange a free reverse pickup and, at your choice, send a replacement or issue a full refund including any shipping charges you paid. No reverse shipping charge is deducted. You do not need to contact the courier — we will handle any claim with them.

6. Non-returnable items

  • Final Sale: Items purchased during a "Final Sale" event, where this is clearly marked on the product page at the time of purchase.
  • Gift cards.

This exclusion does not apply where the item is defective, damaged, or not as described. Your rights under the Consumer Protection Act, 2019 are unaffected.

7. Exchanges

The most efficient way to exchange an item is to return the original product for a refund and place a new order for the size or style you want.

8. Refunds

  • Approval: We will email you once we have inspected your return and confirmed the outcome.
  • Reverse shipping charge: A flat charge of ₹200 is deducted from your refund for change-of-mind returns. 
  • No reverse shipping charge is deducted for defective, damaged, or wrong items, or for cancellations before dispatch.
  • Original shipping charges: Refunded only where the item was defective, damaged, or wrong, or where you cancelled before dispatch. Standard Delivery is Free , However any Express Shipping charge you paid is not refunded.
  • Processing: Approved refunds are initiated to your original payment method within 5 business days of our approval email.
  • Bank timelines: Your bank or card issuer typically takes a further 5–7 business days to post the amount to your statement.
  • Not received? If your refund has not reached you within 15 business days of our approval email, contact us at contact@sohumbrands.com.

9. Grievance redressal

If you are not satisfied with how a return or refund has been handled, you may escalate to our Grievance Officer:

  • Designation: Grievance Officer, Sohum Brands
  • Email: contact@sohumbrands.com
  • Phone: +91 87997 57951
  • Address: Sohum Brands, Sector 9, Rohini, Delhi 110085, India

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

10. Contact

Sohum Brands (registered partnership firm)
Registered office: Sector 9, Rohini, Delhi 110085, India
Returns & dispatch: C/o Exverge Warehouse, Khasra No. 17//1/1 min, 18//5 min and 7//25/1 min, Village Dhorka, Farukh Nagar, Dist. Gurgaon, Haryana 122505, India
GSTIN: 06AFTFS2898Q1ZM


Phone: +91 87997 57951

Email: contact@sohumbrands.com  | sohumbrands@gmail.com