Shipping Policy

Last updated: 26 July 2026

Auda Studio is a brand owned and operated by Sohum Brands, a registered partnership firm. Below are the terms that constitute our Shipping Policy.

1. Where we ship

We ship within India only. We do not currently accept or fulfil international orders.

2. Order processing time

All orders are processed within 1–3 business days. Orders are not dispatched on Sundays or public holidays.

During periods of high order volume, dispatch may take a little longer. If there is a significant delay in dispatching your order, we will contact you by email or telephone.

3. Shipping rates

• Standard Shipping: Free on all orders.
• Express Shipping: ₹200 flat.
• Returns: A flat reverse shipping fee of ₹200 is deducted from your refund for change-of-mind returns, to cover pickup, packaging, and processing costs (see Section 7).
• All prices displayed on audastudio.com are inclusive of GST. No additional taxes or charges are added at checkout beyond any shipping charge shown.

4. Delivery estimates

Estimated delivery times, measured from the date of dispatch 

• Standard Shipping (FREE): Delhi NCR within 2–3 business days; Rest of India 6–8 business days.
• Express Shipping (₹200): Delhi NCR within 1–2 business days; Rest of India 3–4 business days.

These are estimates. Delivery can occasionally be delayed by courier disruptions, weather, or other events outside our control. Where we become aware of a material delay, we will let you know.

5. Shipment confirmation & tracking

You will receive a shipment confirmation email once your order has been dispatched, containing your tracking number. Tracking typically becomes active within 24 hours of dispatch.

6. Loss or damage in transit

Your order remains our responsibility until it is delivered to you. If your order arrives damaged, or does not arrive at all, contact us at contact@sohumbrands.com within 48 hours of delivery (or of the expected delivery date, if the order has not arrived), ideally with photographs where relevant.

We will investigate and, at your choice, send a replacement or issue a full refund. You do not need to contact the courier or file a claim yourself — we will deal with the carrier directly. Please retain the packaging and the item until we confirm next steps.

7. Reverse shipping (returns)

As set out in our Return & Refund Policy, a flat reverse shipping charge of ₹200 is deducted from your refund for change-of-mind returns. No reverse shipping charge applies to defective, damaged, or wrong items, or to orders cancelled before dispatch.

8. Incorrect addresses and failed delivery

Please ensure your delivery address and phone number are complete and correct. Where a delivery fails because the address was incorrect or incomplete, or because the parcel could not be accepted after reasonable delivery attempts, we will contact you to arrange redelivery. Where redelivery is not possible and the order is returned to us, we will refund the order value less a flat reverse shipping charge of ₹200.

9. Grievance redressal

If you have a complaint about the delivery of your order, you may escalate to our Grievance Officer:

• Designation: Grievance Officer, Sohum Brands
• Email: contact@sohumbrands.com
• Phone: +91 87997 57951
• Address: Sohum Brands, Sector 9, Rohini, Delhi 110085, India
• Warehouse address: C/o Exverge Warehouse, Khasra No. 17//1/1 min, 18//5 min and 7//25/1 min, Village Dhorka, Farukh Nagar, Dist. Gurgaon, Haryana 122505, India

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

10. Contact

Sohum Brands (registered partnership firm) Registered office: Sector 9, Rohini, Delhi 110085, India Dispatch & returns: C/o Exverge Warehouse, Khasra No. 17//1/1 min, 18//5 min and 7//25/1 min, Village Dhorka, Farukh Nagar, Dist. Gurgaon, Haryana 122505, India GSTIN: 06AFTFS2898Q1ZM Email: contact@sohumbrands.com | Phone: +91 87997 57951